something has got to give with customer service.
as you may or may not know, i hate pseudo-corporate-sponsered-kindness. that is, when i walk into a store, i don’t care if i get greeted with an all too phoney “hello sir, how are you today?”
now, i’m all for please, thank you and other pleasantries, but i abhor scripted interest. i’ve got friends. i dont come here for friendship, i come here because you sell coffee for $6.
the second thing that has to change is the number of questions i get asked whenever i buy something at a retail store. for example, today i bought some of this stuff at the local mini mart. i was asked the following questions in the 30seconds i spent at the counter:
- hello sir, how are you today?
- did you find everything OK?
- can i get you anything else?
- do you have a frequent shopper card?
- is that debit or credit?
- is this total OK?
- would you like cash back?
- would you like a copy of your receipt?
- would you like a bag?
ok, so i get that some of these questions are unavoidable but son of a bitch i’m just buying some tea! i dont need my hand held when i’m making a purchase. i’ve done this a million times before and i get how it’s supposed to work.
i remember when i was a kid my grandma always bitching about how cashier’s quit counting back her change the old-fashioned way. she would be so annoyed that they relied on the register and “trusted” the computer to do the math for her.
perhaps this customer service non-sense is my generation’s “counting back the change”.
god am i becoming a cranky old man or does this shit drive you nuts too?