…today at the b&n cafe i was asked no less than 9 questions before the nice barista lady would give me my goddamn espresso.
- “how are you today?”
- “would you like to pay for your book now?”
- “do you have a b&n club card?”
- “would you like to sign up for a b&n card?”
- “would you like to try anything from our bakery case?”
- “anything else besides the espresso today?”
- “would you care for one of our signature sandwiches?”
- “credit or debit?”
- “may i see your ID?”
again, this has nothing to do with the individual helping me, but rather the incessant need that corporations have to upsale their customers and to drive them clinically insane with pseudo-kindness. if you have to script everyword these workers say, then why not just replace them with a nice computer panel that takes my order and from whom i expect no personality or individuality.
so how’s your day?