If you’ve been following, Flickr, the blog or my Twitter updates, then you know that I am spending the week at the amazing Fairmont in Scottsdale, AZ. Waiting for us in our room this afternoon were chocolate covered strawberries and a hand written note from the Fairmont’s PR Team thanking us for all of our photos and tweets.
Wow. For any other guest-centric business, this is how you become Web 2.0 savy.
